What Is Party City Canada's Return Policy?
Unopened items, with a receipt, in original packaging and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. For more information, please visit our Returns page.
Valid photo ID may be required.
Although great care is taken in the production of the partycity.ca website, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time.
All prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include shipping charges, GST, PST, QST or HST.
The e-FLYER and partycity.ca each offer limited-time sales values, special buys and items at Party City's everyday low prices. Regular prices shown reflect the prices at which the products have been sold by Party City as of the date of issuance indicated.
As of February 4, 2013, Party City has adopted the fair rounding approach for CASH transactions. When proper change is not available, the amount owing after tax will be rounded to the nearest $.05.
· Rounded down: If the last digit of the amount is 1, 2, 6 or 7.
· Rounded up: If the last digit of the amount is 3, 4, 8 or 9.
· Rounding does not apply to Debit, Credit or Gift Card payments, unless it is a split payment, in which case, split payment rules apply.
· On split payment transactions, if cash is the last method of payment used, the amount owing will be subjected to rounding. If cash is not the last payment type tendered, no rounding will take effect.
· You can still pay the unrounded total in cash if you have the correct change. For example, if the amount owing after tax is $10.03, and you have 3 pennies, you can pay the unrounded total.
· These rules apply to U.S. currency as well.
· Canadian Tire ‘Money’ will be issued on the pre-rounded amount.
· Rounding will also be applied to refunds paid out in cash.
· Purchases made with Gift Cards will be settled to the exact amount.
What is Party City Canada's Resale Policy?
Canadian Tire Corporation, Limited reserves the right to cancel any order that appears in its sole discretion to be for resale purposes. This is in an effort to help ensure products are available at our best prices for our customers.
OUR COMMITMENT TO YOUR PRIVACY
Party City is a subsidiary of Canadian Tire Corporation, Limited. As part of the Canadian Tire group of companies, we adhere to Canadian Tire's Privacy Charter, which governs how we collect, use, disclose and protect your personal information. For full details, click here to view Canadian Tire's Privacy Policy or click here to review the Privacy Charter which explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.
FREQUENTLY ASKED QUESTIONS
Click here for a list of frequently asked questions regarding our Privacy Charter.
PRIVACY INQUIRIES AND REQUESTS-HOW TO REACH US
GENERAL PRIVACY INQUIRIES
For general privacy inquiries or to opt out of receiving communications from us you may contact us through email, by phone or in writing. You may also opt out of receiving further communications by clicking "unsubscribe" at the bottom of any electronic message you have received from us.
BY EMAIL: privacyoffice@cantire.com
BY MAIL:
c/o Canadian Tire Canadian Tire Corporation, Limited
2180 Yonge Street
P.O. Box 770, Station K
Toronto, ON
M4P 2V8
Re: Privacy Inquiries
All requests for details regarding what personal information we have collected and maintain about you must be made in writing and submitted by mail or fax.
CUSTOMER SERVICE ACCESSIBILITY POLICY
Providing Goods and Services to People with Disabilities
This notice will be placed at all public entrances and at the point of disruption. This notice will be provided in accessible formats as required.
Some businesses within the Canadian Tire family may have developed their own retail specific customer service accessibility policy. Should there be a conflict between a retail specific customer service accessibility policy and the Canadian Tire Corporation, Limited Customer Service Accessibility Policy, the one which offers the greater accommodation to our customers shall govern.
TERMS & CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. Your use of partycity.ca is expressly conditioned on your acceptance without modification of the following terms and conditions (the "Terms and Conditions"). By using partycity.ca, you signify your acceptance of these Terms and Conditions.
Canadian Tire Corporation, Limited ("Party City") may, in its sole discretion and for any reason, modify, supplement or amend these Terms and Conditions without any notice or liability to you or any other person, by posting revised Terms and Conditions on the partycity.ca web site. Your continued use of the partycity.ca web site signifies your acceptance of such revised Terms and Conditions, so check back frequently to read the most recent version.
Party City may, from time to time, select content created and publicly posted by you (the "Contributor") on a third-party social media platform ("User Generated Content") that is relevant to and in conformity with Party City's brand vision and brand principles. Party City has chosen this User Generated Content for the purpose promoting Party City in accordance with these Terms and Conditions. The Contributor should review the Terms and Conditions each time the Contributor grants permission or authorization to Party City to use the Contributor's User Generated Content.
Consent - When User Generated Content is selected by Party City, the Contributor will be contacted via the social media platform on which the User Generated Content appears. Party City will ask the Contributor for his/her consent to use the specified User Generated Content in accordance with these Terms and Conditions. The Contributor will be asked to reply in accordance with the instruction in the message to grant his/her consent. A direct response by Contributor within the same message thread using the language specified will be deemed to constitute valid consent. If no response is received from the Contributor, the specified User Generated Content will not be used by Party City.
BY REPLYING "I CONSENT", THE CONTRIBUTOR IS ENTERING INTO AN AGREEMENT WITH PARTY CITY AND AGREES TO BE BOUND BY THESE TERMS AND CONDITIONS, WITHOUT LIMITATION OR QUALIFICATION. THE CONSENT GIVEN BY CONTRIBUTOR SHALL ONLY BE VALID FOR THE USER GENERATED CONTENT SPECIFIED BY PARTY CITY.
License - By providing consent, the Contributor hereby grants to Party City, the perpetual, non-exclusive, irrevocable, sublicensable, worldwide, royalty-free right and license to exhibit, distribute, reproduce, use, modify, adapt, publish, translate, transmit, disclose, publicly perform and publicly display the User Generated Content and the Contributor's name, voice, picture, portrait and likeness as it appears in or in connection with the User Generated Content and to incorporate such User Generated Content in other works in any format or medium now known or later developed for any and all commercial or non-commercial purposes, including but not limited to the advertising, marketing and promotion of Party City and its products and services.
Notwithstanding the above, Party City will have no obligation to make any use of any of the rights granted by the Contributor. Party City's use of the User Generated Content or the Contributor's name and/or likeness does not imply any endorsement of or any affiliation with the Contributor.
The Contributor acknowledges he/she is not entitled to any compensation for use of the User Generated Content by Party City.
Representations and Warranties - By granting the license, the Contributor represents and warrants that:
Indemnity, Waiver and Release - The Contributor agrees to indemnify, defend and hold Party City and the Third Parties, and their respective officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of Contributors breach of the User Generated Content section of these Terms and Conditions.
The Contributor hereby waives any and all claims to which the Contributor may become entitled for any reason whatsoever and does hereby release, remise and forever discharge Party City and the Third Parties of and from any and all actions, causes of action, suits, debts, dues, sums of money, costs, claims and demands whatsoever, whether at law or in equity, which the Party City or the Third Parties hereafter can, may or shall have, by reason of Party City use of the User Generated Content.
The Contributor irrevocably and unconditionally waives (and agrees not to enforce) all rights in the User Generated Content, including without limitation any moral rights or equivalent rights which the Contributor may otherwise have under any laws now existing or which become law in the future in any part of the world. If requested, the Contributor will sign any documentation in such manner and at such location as may be required to protect, perfect or enforce any of the rights the Contributor has granted to Party City under these Terms and Conditions.
Last Updated October 2023
Who is Canadian Tire?
For purposes of this Accessibility Plan, "Canadian Tire" means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Mark's Work Wearhouse Limited (Mark’s), FGL Sports Ltd. (FGL), Canadian Tire Petroleum and PartSource. Canadian Tire also includes any successors or subsidiaries of the above-listed companies.[1]
Background
The Accessibility for Ontarians with Disabilities Act (AODA) was adopted in 2005 with a goal of making Ontario completely accessible for individuals with disabilities by 2025. To reach this goal, businesses and organizations that provide goods and services to people in Ontario, are required to meet certain accessibility standards in 5 areas: (1) Customer Service; (2) Information and Communications; (3) Employment; (4) Transportation; and (5) the Design of Public Spaces.
Canadian Tire is committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities. In 2012 we implemented an Accessible Customer Service Policy to ensure that people with disabilities are given the same opportunity to access and benefit from our goods and services, in the same place and in a similar way as other customers.
The Integrated Accessibility Standards Regulation (“IASR”) under AODA, which incorporates the remaining 4 accessibility standards, requires us to establish, implement, maintain and document a multi-year accessibility plan which outlines our strategy to prevent and remove barriers for persons with disabilities through the requirements under the IASR.
The following accessibility standards are applicable to Canadian Tire under the IASR:
1. General Requirements
2. Information and Communications
3. Employment
4. Design of Public Spaces
In accordance with the IASR, Canadian Tire will:
· Establish, review and update this Accessibility Plan
· Post this Accessibility Plan on Canadian Tire’s public website at www.canadiantire.ca
· Provide this Accessibility Plan in an accessible format, upon request
· Review and update this Accessibility Plan at least once every 5 years
Purpose
The purpose of this Accessibility Plan is to outline Canadian Tire’s strategy to prevent and remove barriers to address the current and future requirements set out under the IASR.
Integrated Accessibility Standards Regulation
General Requirements
Training
Commitment:
We are committed to implementing a process to ensure that all employees, volunteers, third party contractors who provide goods, services and facilities on behalf of Canadian Tire, and persons participating in the development and approval of Canadian Tire’s policies, are provided with appropriate training on the requirements of the IASR and on the Ontario Human Rights Code as it pertains to persons with disabilities, and are provided with such training as soon as practicable.
Planned Action:
In addition to the training we provide to our employees under the Accessibility Standard for Customer Service, we will provide training to our employees, volunteers, persons who participate in developing the organization’s policies and other staff members who provide goods, services or facilities on behalf of Canadian Tire on the requirements of the Integrated Accessibility Standards Regulation and on the Human Rights Code as it relates to persons with disabilities. Training will be provided in a way that best suits the individual’s actual duties.
Since January 1, 2015 wee complete the required training of our employees, volunteers, persons who participate in developing the organization’s policies and other staff members. In order to meet this obligation, we:
· Develop appropriate training content.
· Deliver training to employees, volunteers and others required to participate.
· Maintain a record of the training provided, including the dates that the training was provided and the number of individuals to whom it was provided.
· Ensure that training is provided on any changes to the prescribed policies on an ongoing basis.
Self-Service Kiosks
Commitment:
We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities.
Actions Taken:
Should we design, procure or acquire any self-service kiosks on or after January 1, 2014, we will have regard to the accessibility for persons with disabilities. We will ensure that any employees involved in the procurement or acquisition are apprised of the need to consider accessibility features in choosing the appropriate self-service kiosk.
Information and Communication Standards
Commitment:
We are committed to making company information and communications accessible to persons with disabilities. We will incorporate new accessibility requirements under the Information and Communication Standard to ensure that our information and communication systems and platforms are accessible and are provided in accessible formats that meet the needs of persons with disabilities.
Actions Taken:
1. Emergency Procedure, Plans or Public Safety Information
Effective January 1, 2012, public safety information that is prepared by Canadian Tire and made available to the public will be made available in an accessible format or with appropriate communication supports, as soon as practicable, upon request.
2. Accessible Websites and Web Content
In order to ensure all of our internet websites, and all content posted on those websites since January 1, 2012, is accessible, we are continually working to improve our digital assets and aim for all our digital properties to be WCAG 2.0 AA compliant.:
3. Feedback
Feedback regarding the way Canadian Tire provides goods and services to people with disabilities can be made by completing the feedback form, sending an e-mail to the store (form and address details available through customer service desk) or by speaking directly with a manager on duty.
4. Accessible Formats and Communication Supports
Where a request for an accessible format or for communication supports is received, we will:
· Consult with the individual making the request to determine their accessibility needs and what would be a suitable format or support.
· Provide the requested information in a timely manner.
· Provide the information at regular cost (if any).
Employment Standards
Commitment:
We are committed to fair and accessible employment practices that attract and retain employees with disabilities. This includes providing accessibility across all stages of the employment cycle.
Actions Taken:
The following measures were implemented effective January 1, 2012:
1. Workplace Emergency Response Information
In situations where we are aware that an employee has a disability and that there is a need for accommodation, individualized workplace emergency response information are provided to the employee as soon as practicable if such information is necessary given the nature of the employee’s disability. These individualized emergency response plans are:
· Communicated to the employees’ respective manager and Safety personnel, where the employees’ consent has been obtained and on an as needed basis.
· Reviewed and assessed on an ongoing and regular basis to ensure that accessibility issues are addressed.
2. Recruitment General
We will notify employees and the public of the availability of accommodation for applicants with disabilities in the recruitment process. This will include:
· A review and, as necessary, modification of existing recruitment policies, procedures and processes.
· Specifying that accommodation is available for applicants with disabilities on job postings.
3. Recruitment, Assessment and Selection
We will notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials and processes to be used in the assessment/selection process. This will include:
· A review and, as necessary, modification of existing recruitment policies, procedures and processes.
· If a selected applicant requests an accommodation, consult with the applicant and arrange for provision of suitable accommodations in a manner that takes into account the applicant’s accessibility needs.
4. Notice to Successful Applicants
When making offers of employment, we will notify the successful applicant of our policies for accommodating employees with disabilities. This will include:
· A review and, as necessary, modification of existing recruitment policies, procedures and processes.
· Inclusion of notification of Canadian Tire’s policy on accommodating employees with disabilities in offer of employment letters.
5. Informing Employees of Supports
We will inform all employees of policies that support employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s accessibility needs due to a disability. This will include:
· Informing current employees and new hires of Canadian Tire’s policies supporting employees with disabilities.
· Providing information under this section as soon as practicable after the new employee begins employment.
· Keeping employees up to date on changes to existing policies on job accommodations with respect to disability.
6. Accessible Formats and Communication Supports for Employees
Where an employee with a disability so requests it, we will provide or arrange for provision of suitable accessible formats and communication supports for:
· Information that is needed in order to perform the employee’s job.
· Information that is generally available to employees in the workplace.
In order to meet this obligation, we will consult with the requesting employee to determine the suitability of an accessible format or communication support.
7. Documented Individual Accommodation Plans/Return to Work Process
Our existing processes include steps that we will take to accommodate an employee with a disability and to facilitate an employee’s return to work after absenteeism due to disability.
We will review and assess the existing processes to ensure that they include a method for the development of documented individual accommodation plans for employees with a disability, if such plans are required.
We will ensure that the process for the development of documented individual accommodation plans includes the following elements, in accordance with the provisions of the IASR:
· The manner in which the employee requesting accommodation can participate in the development of the plan.
· The means by which the employee is assessed on an individual basis.
· The manner in which we can request an evaluation by an outside medical or other expert, at Canadian Tire’s expense to assist us in determining if and how accommodation can be achieved.
· The steps taken to protect the privacy of the employee’s personal information.
· The frequency in which individual accommodation plans will be reviewed and updated and the manner in which this will be done.
· If an individual accommodation plan is denied, the manner in which the reasons for the denial will be provided to the employee.
· The means of providing the individual accommodation plan in a format that takes into account the employee’s accessibility needs due to disability.
· If individual accommodation plans are established, ensure that they include:
§ Individualized workplace emergency response information.
§ Any information regarding accessible formats and communication supports that have been provided for or arranged, in order to provide the employee with:
· Information that is needed in order to perform the employee’s job.
· Information that is generally available to employees in the workplace.
· Any other accommodation that is to be provided to the employee.
8. Performance Management, Career Development and Redeployment
We will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans:
· When using our performance management process in respect of employees with disabilities;
· When providing career development and advancement to our employees with disabilities;
· When redeploying employees with disabilities.
In order to meet this obligation, we will review, assess and, as necessary, modify existing policies, procedures and practices to ensure compliance with the IASR.
Design of Public Spaces Standards
Commitment:
We will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces.
Actions Taken:
Canadian Tire has procedures in place to prevent service disruptions to the accessible parts of our public spaces. In the event of a disruption, we provide notice of the reason for the disruption, the anticipated duration of the disruption and a description of alternative facilities or services that are available.
We have processes and procedures to maintain our public spaces. In order to meet our obligation, we review and update the processes and procedures and make updates as needed to meet compliance with the IASR.
For more information
For more information on this Accessibility Plan, or for a copy of this plan in an accessible format, please contact Canadian Tire by any of the following means:
By telephone: English: 1-800-387-8803
French: 1-800-565-3356
By email: customerservice@cantire.com
By regular mail: Please forward your comments & questions to the following address:
PO Box 2000, Station Main
Welland, ON
L3B 5S3
[1] Canadian Tire stores and certain Mark's and FGL stores are owned and operated by independent dealers or franchisees. Canadian Tire gas bars are operated under license by independent retailers. As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own accessibility plans that are consistent with this plan.
PO Box 2000, Station Main Welland, ON L3B 5S3