POLICIES

Customer Service Accessibility Policy

OUR COMMITMENT TO ACCESSIBILITY

We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities. People with disabilities will be given the same opportunity to access and benefit from our goods and services, in the same place and in a similar way as other customers. For more information visit

What Is Party City Canada's Return Policy?

Unopened items, with a receipt, in original packaging and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. For more information, please visit our Returns page.

Valid photo ID may be required.

PRICING POLICY

Party City attempts to match online prices to those in store. However, online prices, product and service selection and availability, as well as sale effective dates, may differ from those in store and may vary by geographic region.

Due to differences in sale effective dates across the country, items may be available online at the sale price before they are available in store. Dealers are under no obligation to make promotional products available, or to match online prices until the sale begins in their region.

The prices found in the online version of the Party City flyer may be different to the ones appearing on the website. Market conditions and competitive pressures may cause prices and availability to change without further notice. Party City Associate Dealers may sell for less.

Although great care is taken in the production of the partycity.ca website, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time.

All prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include shipping charges, GST, PST, QST or HST.

The e-FLYER and partycity.ca each offer limited-time sales values, special buys and items at Party City's everyday low prices. Regular prices shown reflect the prices at which the products have been sold by Party City as of the date of issuance indicated.

As of February 4, 2013, Party City has adopted the fair rounding approach for CASH transactions. When proper change is not available, the amount owing after tax will be rounded to the nearest $.05.

· Rounded down: If the last digit of the amount is 1, 2, 6 or 7.

· Rounded up: If the last digit of the amount is 3, 4, 8 or 9.

· Rounding does not apply to Debit, Credit or Gift Card payments, unless it is a split payment, in which case, split payment rules apply.

· On split payment transactions, if cash is the last method of payment used, the amount owing will be subjected to rounding. If cash is not the last payment type tendered, no rounding will take effect.

· You can still pay the unrounded total in cash if you have the correct change. For example, if the amount owing after tax is $10.03, and you have 3 pennies, you can pay the unrounded total.

· These rules apply to U.S. currency as well.

· Canadian Tire ‘Money’ will be issued on the pre-rounded amount.

· Rounding will also be applied to refunds paid out in cash.

· Purchases made with Gift Cards will be settled to the exact amount.

For items that have been delivered and are being returned, the portion of the shipping cost applicable to the item(s) being returned will not be refunded.

What is Party City Canada's Resale Policy?

Canadian Tire Corporation, Limited reserves the right to cancel any order that appears in its sole discretion to be for resale purposes. This is in an effort to help ensure products are available at our best prices for our customers.

OUR COMMITMENT TO YOUR PRIVACY

Party City is a subsidiary of Canadian Tire Corporation, Limited. As part of the Canadian Tire group of companies, we adhere to Canadian Tire's Privacy Charter, which governs how we collect, use, disclose and protect your personal information. For full details, click here to view Canadian Tire's Privacy Policy or click here to review the Privacy Charter which explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.

FREQUENTLY ASKED QUESTIONS

Click here for a list of frequently asked questions regarding our Privacy Charter.

PRIVACY INQUIRIES AND REQUESTS-HOW TO REACH US

GENERAL PRIVACY INQUIRIES

For general privacy inquiries or to opt out of receiving communications from us you may contact us through email, by phone or in writing. You may also opt out of receiving further communications by clicking "unsubscribe" at the bottom of any electronic message you have received from us.

BY EMAIL: privacyoffice@cantire.com

BY MAIL:

c/o Canadian Tire Canadian Tire Corporation, Limited
2180 Yonge Street
P.O. Box 770, Station K
Toronto, ON
M4P 2V8

Re: Privacy Inquiries
All requests for details regarding what personal information we have collected and maintain about you must be made in writing and submitted by mail or fax.

TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. Your use of partycity.ca is expressly conditioned on your acceptance without modification of the following terms and conditions (the "Terms and Conditions"). By using partycity.ca, you signify your acceptance of these Terms and Conditions.

Canadian Tire Corporation, Limited ("Party City") may, in its sole discretion and for any reason, modify, supplement or amend these Terms and Conditions without any notice or liability to you or any other person, by posting revised Terms and Conditions on the partycity.ca web site. Your continued use of the partycity.ca web site signifies your acceptance of such revised Terms and Conditions, so check back frequently to read the most recent version.

The partycity.ca web site, its design, all text, graphics, content, video, audio and the selection and arrangement thereof are the property of Party City and/or its various subsidiaries, affiliates, Party City Associate Dealers, third party providers and distributors ("Third Parties"), and are protected under the copyright laws of Canada and other countries. None of the content found on partycity.ca may be reproduced, republished, distributed, displayed, sold, transferred, or modified without the express written permission of Party City and/or the applicable Third Parties.

Party City, partycity.ca, and all other Party City related trademarks and design marks displayed on partycity.ca (collectively, the "Trademarks") are registered and common law trademarks of Party City. Other trademarks and design marks appearing on this web site are trademarks of their respective owners. The trademarks of MasterCard International Incorporated are used under license. Nothing contained on canadiantire.ca should be construed as granting, by implication or otherwise, any license or right to use any trademarks, including the Trademarks, except with the express written permission of Party City or such other party that may own the applicable trademarks.

Neither the partycity.ca web site nor its content may be, in whole or in part, copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Party City, except that you may download, display and print the content presented on partycity.ca for your personal, non-commercial use only. Unauthorized use of partycity.ca and/or the content contained on canadiantire.ca may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained within the content on this web site. The use of such content on any other web site or in any environment of networked computers is prohibited.

You are prohibited from contributing, posting or transmitting to this web site any infringing, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane content or any content that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.

The partycity.ca website is not intended for use by children under the age of 13. Use of the partycity.ca website is void where prohibited by applicable law.

In its sole discretion, in addition to any other rights or remedies available to Party City and without any liability whatsoever, Party City at any time and without notice may terminate or restrict your access to any component of partycity.ca.

Your partycity.ca website account may be accessed only by use of your login name and password. You are solely responsible and liable for any use and misuse of your login name and password and for all activities that occur under your login name and password. For security reasons, you must keep your login name and password confidential and not disclose them to any person or permit any other person to use them, except an authorized Party City representative. Party City recommends that you choose a password that is unique to you and not easily guessed by others. You should change your password on a regular basis, and you must log out at the end of each session.

All login names and passwords remain the property of Party City, and may be cancelled or suspended at any time by Party City without any notice or liability to you or any other person. Party City is not under any obligation to verify the actual identity or authority of the user of any login name or password.

You must immediately notify Party City of any unauthorized use of your login name or password, or if you know or suspect that your login name or password has been lost or stolen, has become known to any other person, or has been otherwise compromised.

You have read the Party City Privacy Charter, the terms of which appear on partycity.ca and are incorporated into these Terms and Conditions, and agree that the terms of such policy are reasonable. You consent to the collection, use and disclosure of your personal information by Party City and/or Third Parties in accordance with the terms of and for the purposes set forth in the Party City Privacy Policy.

Partycity.ca is a public site; therefore, we ask that you follow some basic rules. We moderate all reviews before posting them and reserve the right to deny any review at our absolute discretion. Your review should describe your experience using the product and include details about what you liked or disliked.

Here are some examples of the type of content that can cause a review to be denied:

• Offensive, abusive or prejudicial language
• Reviews that are not relevant to the product being reviewed• Reviews that exceed 100 words
• Reviews that contain a price reference
• Reviews that attempt to solicit responses from others (creating a forum)
• Reviews that contain content about competitors
• Mentions of personally identifiable information
• Customer service issues, shipping issues, return policies or safety concerns. If you have concerns about the safety of a product, please contact us directly with the information provided below. Do not submit this feedback through a product review.

Corporate Customer Relations:
English: 1-800-387-8803
French: 1-800-565-3356

We reserve the right not to publish your review should these Guidelines or Terms and Conditions be violated, or for any other reasons in our entire discretion. It is not possible for you to edit/remove your review after submission. However, if you wish to have your review removed, you can contact our Customer Relations team at EN: 1-800-387-8803 or FR: 1-800-565-3356.

If approved, your review will appear in its entirety. We will not edit any content.

Party City may, from time to time, select content created and publicly posted by you (the "Contributor") on a third-party social media platform ("User Generated Content") that is relevant to and in conformity with Party City's brand vision and brand principles. Party City has chosen this User Generated Content for the purpose promoting Party City in accordance with these Terms and Conditions. The Contributor should review the Terms and Conditions each time the Contributor grants permission or authorization to Party City to use the Contributor's User Generated Content.

Consent - When User Generated Content is selected by Party City, the Contributor will be contacted via the social media platform on which the User Generated Content appears. Party City will ask the Contributor for his/her consent to use the specified User Generated Content in accordance with these Terms and Conditions. The Contributor will be asked to reply in accordance with the instruction in the message to grant his/her consent. A direct response by Contributor within the same message thread using the language specified will be deemed to constitute valid consent. If no response is received from the Contributor, the specified User Generated Content will not be used by Party City.

BY REPLYING "I CONSENT", THE CONTRIBUTOR IS ENTERING INTO AN AGREEMENT WITH PARTY CITY AND AGREES TO BE BOUND BY THESE TERMS AND CONDITIONS, WITHOUT LIMITATION OR QUALIFICATION. THE CONSENT GIVEN BY CONTRIBUTOR SHALL ONLY BE VALID FOR THE USER GENERATED CONTENT SPECIFIED BY PARTY CITY.

License - By providing consent, the Contributor hereby grants to Party City, the perpetual, non-exclusive, irrevocable, sublicensable, worldwide, royalty-free right and license to exhibit, distribute, reproduce, use, modify, adapt, publish, translate, transmit, disclose, publicly perform and publicly display the User Generated Content and the Contributor's name, voice, picture, portrait and likeness as it appears in or in connection with the User Generated Content and to incorporate such User Generated Content in other works in any format or medium now known or later developed for any and all commercial or non-commercial purposes, including but not limited to the advertising, marketing and promotion of Party City and its products and services.

Notwithstanding the above, Party City will have no obligation to make any use of any of the rights granted by the Contributor. Party City's use of the User Generated Content or the Contributor's name and/or likeness does not imply any endorsement of or any affiliation with the Contributor.

The Contributor acknowledges he/she is not entitled to any compensation for use of the User Generated Content by Party City.

Representations and Warranties - By granting the license, the Contributor represents and warrants that:

He/she is 18 years of age or older;
He/she has the full right, power and authority to grant the rights described in these Terms and Conditions;
The User Generated Content was created by the Contributor or the Contributor owns or controls all rights in such User Generated Content, such that the Contributor has all necessary licenses, rights, consents and permissions to publish the User Generated Content and to grant the rights described herein, including permission from all person(s) appearing in the Contributor's User Generated Content;
The exercise by Party City of its rights under these Terms and Conditions will not violate the rights of any third party or any applicable laws, rules or regulations, including, without limitation, consumer protection, privacy, copyright, trademark and trade laws;
The User Generated Content does not contain any worms, viruses or other code deemed harmful to Party City or Party City's users; and
The User Generated Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive or otherwise unlawful.

Indemnity, Waiver and Release - The Contributor agrees to indemnify, defend and hold Party City and the Third Parties, and their respective officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of Contributors breach of the User Generated Content section of these Terms and Conditions.

The Contributor hereby waives any and all claims to which the Contributor may become entitled for any reason whatsoever and does hereby release, remise and forever discharge Party City and the Third Parties of and from any and all actions, causes of action, suits, debts, dues, sums of money, costs, claims and demands whatsoever, whether at law or in equity, which the Party City or the Third Parties hereafter can, may or shall have, by reason of Party City use of the User Generated Content.

The Contributor irrevocably and unconditionally waives (and agrees not to enforce) all rights in the User Generated Content, including without limitation any moral rights or equivalent rights which the Contributor may otherwise have under any laws now existing or which become law in the future in any part of the world. If requested, the Contributor will sign any documentation in such manner and at such location as may be required to protect, perfect or enforce any of the rights the Contributor has granted to Party City under these Terms and Conditions.

The products and services advertised in the eFLYER are available at Party City Associate Stores in Canada. Party City Associate Stores are independently owned and operated by Party City Associate Dealers.

Party City has attempted to match online prices to those in store; however online prices, product and service selection and availability, and sale effective dates may differ from those in store and may vary by geographic region. Due to differences in sale effective dates across the country, items may be available online at the sale price before they are available in store. Dealers are under no obligation to make promotional products available, or to match online prices until the sale begins in their region. Market conditions and competitive pressures may cause prices and availability to change without further notice. Party City Associate Dealers may sell for less. Additionally, although great care is taken in the production of the partycity.ca web site, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time.

All prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include GST, PST, QST or HST.

For Gift Card purchases, prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include shipping charges. Please see Party City’s Shipping Policy for shipping and handling of Gift Card purchases.

The e-FLYER and canadiantire.ca each offer limited-time sales values, special buys and items at Party City's everyday low price. Regular prices shown are the prices at which the products have been sold by Party City as of the date of issuance indicated. A correctly completed Review and Submit page delivered by you to Party City constitutes your offer to purchase gift cards listed in your order. Your order shall be deemed to be accepted only at the point when Party City sends a shipping confirmation email to the email address you provided. If you would like to change your order, call Customer Service toll-free at 1-866-764-3484. Please have your order number ready when you place your call. Do not email us with a request, as emails may not be processed in sufficient time to effect a change to an order during high volume periods.

All advertisements on the partycity.ca website are merely invitations for you to purchase goods or services from a party City Associate Store, and are not offers to sell by Party City.

Party City reserves the right to limit quantities; reject, correct, cancel or refuse orders, and to terminate accounts, in its discretion, including, without limitation, if Party City believes that customer conduct violates applicable law or is harmful to the interests of Party City or any Third Parties.

All sizes quoted are approximate. Some items shown may require assembly.

Except as explicitly provided in these Terms and Conditions as amended from time to time, Party City and the Third Parties make no representations or warranties of any kind, express or implied, regarding partycity.ca and/or any content provided on partycity.ca, all of which are provided on an "as is" and "as available" basis. Party City and the Third Parties do not warrant the accuracy, completeness, currency, reliability or suitability of the operation of canadiantire.ca, or any of the content or data found on partycity.ca, and expressly disclaim all warranties and conditions in respect of partycity.ca, its content or data, including implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade.

Party City and the Third Parties are not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications.

Party City and the Third Parties assume no responsibility, and shall not be liable for, any damages to, or any viruses affecting your computer equipment or other property on account of your access to, use of, or browsing on canadiantire.ca or your downloading of any materials, data, text, images, video or audio from canadiantire.ca.

In no event shall Party City or any of the Third Parties be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of partycity.ca or content found herein, the operation of the web site, or any failure or delay in the operation of the website (including, but not limited to the inability to use any component of partycity.ca for purchases) even if advised of the possibility of damages.

You are subject to the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy), located at https://www.google.com/intl/en-US_US/help/terms_maps.html, and https://www.google.com/intl/ALL/policies/privacy/index.html, respectively.

If, notwithstanding the foregoing, Party City or any of the Third Parties should be found liable for any loss or damage which arises out of or is in any way connected with any of the functions or uses of canadiantire.ca or its content, the liability of Party City and the Third Parties shall in no event exceed in the aggregate $250 CAD.

You shall indemnify and save harmless Party City and the Third Parties and their respective officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of partycity.ca.

The partycity.ca web site contains links to web sites owned or operated by other entities which are not associated or affiliated with Party City or the Third Parties. These links are provided solely as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Party City or the Third Parties of the linked web site or information contained therein or of their security or privacy practices. Party City and the Third Parties shall not be responsible for the content of any other linked web sites and makes no representation or warranty regarding any other web sites or the contents on such web sites. If you decide to access other web sites, you do so at your own risk. Framing of the partycity.ca web site or any of its content in any form and by any method is strictly prohibited.

The relationship between Party City and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other as a result of these Terms and Conditions or your use of partycity.ca.

This Agreement and its performance shall be governed by the laws of the Province of Ontario, Canada. You consent and submit to the exclusive jurisdiction of the courts located in the City of Toronto, in the Province of Ontario, Canada, in all disputes arising out of or relating to the use of partycity.ca and these Terms and Conditions.

Additional terms and conditions apply to purchases of products and services. Additional terms and conditions may also apply to specific web site functions available on partycity.ca.

These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

The headings used in these Terms and Conditions are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

These Terms and Conditions, together with those incorporated or referred to herein, constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except by Party City as set forth above.

The parties have requested that these Terms and Conditions and all documents contemplated hereby be drawn up in English. Les parties aux présentes ont exigé que cette entente et tous autres documents envisagés par les présentes soient rédigés en anglais.

Complete this email form >

Online Customer Support:

1-866-764-3484

Options MasterCard:

1-800-459-6415

Triangle Rewards:

1-800-226-8473

PO Box 2000, Station Main Welland, ON L3B 5S3

PARTY CITY® and the CANADIAN TIRE Triangle Design are registered trade-marks of Canadian Tire Corporation, Limited.

*Same Day Delivery Available **Online prices and sale effective dates may differ from those in-store and may vary by region. Dealers may sell for less.

*Free at the majority of stores. Some stores may require a minimum order value (before taxes). Orders that do not meet the minimum order value will be subject to a fee. Orders ready typically within 24 hours. Wait for Ready for Pick Up email before proceeding to store. **$9.99 + tax delivery fee. Select your store and enter postal code on the product page while shopping to determine if same day delivery is available. Products must meet certain cube/weight dimensions and distance from store must be less than 10km. For full terms/conditions, visit https://www.canadiantire.ca/en/customer-service/online-ordering.html

* Financing available is “Equal payments, no interest” for 24 months (unless otherwise stated) and is only available on request, on approved credit and on purchases of $150 (unless otherwise stated) or more (Gift Cards excluded) made with your Triangle® Credit Cards at Canadian Tire, Sport Chek, Mark’s, L’Équipeur, Atmosphere, Pro Hockey Life, Party City, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey and participating Sports Experts stores. Interest does not accrue during the period of the plan. However, if we do not receive the full minimum due on a statement within 59 days of the date of that statement, or any event of default (other than a payment default) occurs under your Cardmember Agreement, all special payment plans on your account will terminate and (i) you will then be charged interest on the balances outstanding on such plans at the applicable regular annual rate from the day after the date of your next statement, and (ii) the balances outstanding will form part of the balance due on that statement. There is no administration fee charged for entering into a special payments plan. Each month during an equal payments plan you are required to pay in full by the due date that month’s equal payments plan instalment. Any unpaid portion not received by the due date will no longer form part of the equal payments plan and interest will accrue on that amount from the day after the date of your next statement at the applicable regular annual rate. Offer subject to change without notice.
Additional information for residents of Quebec only: The regular annual rate for persons applying for the Triangle Mastercard and the Triangle World Elite Mastercard is 21.99% for cash transactions and related fees and 21.99% for all other charges. Some applicants may receive a higher or lower regular annual rate depending on a credit evaluation. The minimum payment is the sum of (a) the greater of: (i) interest and fees shown on your statement + $10; or (ii) 5% of the New Balance, excluding amounts on special payment plans, (b) any balance over your credit limit, (c) any amounts past due not included in (b) above, and (d) the amount of any equal payments plan instalments then due. Balances under $10 are due in full. For accounts opened prior to June 13, 2019 the rate of 5% will start at 2% and increase by 0.5% each August 1st until it reaches 5%. For residents of Quebec, the period between the statement date and the due date for payment is 26 days. The billing period covered by each statement can be from 28-33 days. The Triangle Mastercard and the Triangle World Elite Mastercard do not have an annual fee. Examples of borrowing costs (rounded to the nearest cent) assuming that all charges are purchases bearing interest at the regular annual rate of 21.99%, a 30 day month, no charges made on special payment plans and no other fees, additional payments or other changes are:

If your average balance is:	Total monthly credit charges will be:
$100	$1.81
$500	$9.04
$1000	$18.07
$2000	$36.15

◊Off our original prices. Pricing, selection, and availability of clearance items are determined by each store. Applicable on select styles/sizes. Clearance items may be display models or not exactly as shown. Quantities may be limited and may vary by store. Rainchecks unavailable. We reserve the right to limit quantities. Shop early for greatest selection. Contact your local store for more information.
± Was price reflects the last national regular price this product was sold for

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