Frequently Asked Questions

As Stores work through their remaining plastic and paper bags inventory, you may be given an option to select whether you would like to purchase reusable bags or bring your own. Should you choose to purchase reusable bags, at checkout we will estimate how many will be required based on the items in your cart. The final number of bags used to pack your order will be validated and reflected on your receipt.
 

In the event of a return, it is at the discretion of the store you placed your order with as to whether you are eligible for a refund of your pick up fee. Please note: if your order contains items that were picked up over multiple trips to the store, ensure you bring all receipts related to your order to successfully process a refund.
 

Simply go online to partycity.ca and begin to shop for your desired items. Once you have selected the items you would like to order, ‘add’ them to your cart. At checkout, ensure you have selected ‘Pick Up at Store’ as your Pick Up Method. After completing your order, you will receive a confirmation email. Once your items are ready, an email will be sent to you advising you that your items are ready for pick up. Please wait for your Ready for Pick Up email before proceeding to the store

Simply go to partycity.ca and shop for your desired items. At checkout, select Curbside Pick Up as your preferred Pick Up Method (where available). Once your order is ready and you have received your Ready for Pick Up email, please go to your selected store.

Upon arrival, go to the designated Curbside Pick Up area and follow the directions on the signage. Please remember to bring your Ready for Pick Up email, which contains your personalized 4-digit pickup code. Note that not all stores have Curbside Pick Up as an option at checkout. You are still free to use the service upon arrival at the store. Just select Pick Up at Store at checkout instead and follow the above instructions once you get to the store.

Please make sure to bring your Ready for Pick Up email (either on your smartphone or a print-out), which features a QR code and 4-digit pick up code. Stores will require one or both of these codes in order to successfully retrieve your order. Stores may also ask for additional information that can be found on your Ready for Pick Up email, and may require you to present a photo ID for verification purposes. Please also ensure that your vehicle has adequate space to fit your order.

Your order will be held at your selected store location for a minimum of 3 days, up to a maximum of 15 days. Hold times vary by store. The number of days your order will be held is indicated on your Ready for Pick Up email. Should your items not be picked up within this time period, they will be cancelled and no longer available for pick up, at which point the charges to your method(s) of payment will be reversed. If you cannot pickup your order by the expected pick up date, please call the store directly to arrange for an extended pick up date.

Because your order included products that were not in stock, they will be available for pick up at a later date than those that the store had in its inventory. You will receive email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.

The cost of Ship to Home delivery is based on the size and the combined weight of the products in your order, the delivery distance and in some cases, location-specific characteristics.
 

You can view the estimated shipping fee on any eligible product page by entering your postal code after clicking ‘Enter Postal Code for Eligibility & Fees’. This will calculate an estimated shipping fee for the product that you are currently viewing. The final shipping fee is based on your full order, which is calculated and displayed during the checkout process.

Items cannot be delivered to all P.O. Boxes at this time. Please enter your postal code into the Estimated Shipping Fee section of the website to confirm if your address is eligible for STH.

Due to tax requirements, we are unable to ship across provincial borders. At this time, we also do not ship outside of Canada. 
 

Once you have selected the item(s) you would like to purchase, select ‘Ship to Home’ and then click on the 'Add to Cart' button. You can also click ‘Change to Ship to Home’ in the cart if you originally selected another option on the product page. Ensure your complete shipping address, including postal code, is entered correctly to get an accurate shipping estimate and avoid delays or cancellations.
 

Once your order is placed, your order confirmation email will provide you with further instructions regarding your delivery.

For larger bulk items, you will be contacted by our delivery carrier to book a delivery time that fits your needs.

Standard Delivery: for detached or semi-detached homes, the product will be delivered as close to the house as possible. For condo, apartment and office buildings, the product will be delivered to the concierge or reception area. At the time of delivery, customers can indicate a preference for first dry area, backyard, up and down 3 steps and porch delivery at no extra charge.
 

In-Home Delivery: The product will be delivered to a room of the customer’s choice inside the delivery location.

In-Home Delivery and Unpack: The product will be delivered to a room of the customer’s choice inside the delivery location. Packaging will be removed by the delivery service provider and taken off the premises. For all bulk item delivery service, a signature is required. 

Unfortunately, at this time there are select markets where Canadian Tire cannot deliver to due to excessive distance or transportation limitations. This includes certain regions/municipalities which require ferry or plane service for delivery. Also, some P.O. Boxes are not eligible for delivery. 
 

Heavy and/or oversized (66-350lbs and/or 120”-350” in any direction) products are only available for delivery to addresses within 100km of your selected Canadian Tire store. Find additional information regarding Heavy/Oversized shipments here. 

 Some items available for purchase in-store or online for Pick Up at Store may not be eligible for home delivery due to their size and/or weight or due to certain characteristics such as: heat/cold sensitivity, dangerous/hazardous (flammable, corrosive, combustible, etc.).
 

If your order contains multiple items, you may receive these items across multiple deliveries. We will send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
 

Contact Home Services at 1-855-682-4663 for warranty support.
 

You can now place an order on canadiantire.ca to get eligible products faster! Same-Day Delivery is available for delivery seven days a week (excluding public holidays), for select stores and postal codes. Orders will be delivered the same day or the next day, depending on when your order is placed. 
 

Most products are available for Same-Day delivery. Some items that may be ineligible include those that are potentially hazardous, oversized or heavy. 
 

 Same-Day Delivery costs $9.99 per order.  The delivery cost will be reflected in your order total once you select Same-Day Delivery in your shopping cart. 
 

 Same-Day Delivery orders may require the purchase of reusable bags depending on the size of the items being purchased. During the checkout process, we will estimate how many reusable bags will be required based on the items in your cart. The final number of bags used to pack your order will be verified and reflected on your receipt.
 

You can visit a product page or see Ship to Home options on the cart page to see the estimated delivery date. Once the delivery person has picked up your order, you will receive a tracking link by email with an updated estimate. You will also receive an SMS notification when your order is on its way and again when the delivery driver is approaching.
 

Yes, when you checkout you will have you will have the option to select “Hand it to me” or “Leave it at door”. You can learn more about each of these options below: 

Hand it to me: Selecting this option ensures that your high-value order will be delivered directly into your hands. For added security, the carrier will require that someone is present and available at the delivery location to receive the package and provide a signature (as needed). This option is recommended for high-value orders and orders being delivered to areas with a high risk of porch piracy. If you aren’t present/available to receive the delivery, your order will be returned to the store and it will be available for you to pick up for 3 days. After 3 days, your order will be cancelled and the order amount will be refunded (excluding the Same-day delivery fees).

Leave it at door: Selecting this option instructs the carrier to conduct a contactless delivery by leaving your order at the doorstep or in the lobby/reception area of the delivery address. While this option offers convenience, it increases the risk of theft and damage to your order. We recommend selecting this option only if you are confident in the security of your delivery location and are willing to accept responsibility for any potential order loss or damage.

Same-Day Delivery is available for any delivery addresses that are within 10km from eligible stores.
 

You can visit a product page or see Ship to Home options on the cart page to see when an Same-Day Delivery order would be delivered.
 

If there is an issue with your order, please contact online customer support at 1-866-764-3484. Please note that the store and carrier should not be contacted in this case as an investigation is required.
 

No, the delivery fee associated with Same-Day Delivery is non-refundable.
 

You will receive an email with a link to track the status of your order once it has been picked up by the carrier. You will also receive SMS notifications when your order is on its way and when the delivery driver is approaching.
 

You will receive an email letting you know that delivery was unsuccessful. Your order will then be held at the store for 3 days for in-store pickup. Unfortunately, at this time, Same-Day carriers can only make one delivery attempt.
 

Same-Day orders follow the Pick Up at Store return process. You will need to please bring your order in store for returns or exchanges. 
 

Select your appointment date and time during the checkout process.
 

Yes you can change your appointment date or time by modifying your order online or contacting the Call Centre for assistance. Inflated balloon orders can only be edited up until 24 hours before your selected appointment date and time.
 

During the checkout process, the first available time slot at the store you have selected will be displayed. If you do not see the time slot you are looking for please contact the store directly. 
 

If you have not picked up your order, an email reminder will be sent to you 1 hour after your pick up date and time and then again 2 hours before the store closure time. Remember, inflated balloons look best within 24 hours after inflation. There are no refunds for inflated balloons due to missed pickups.
 

At this time, inflated balloon appointments are available for in-store pick up only.
 

There are no refunds for inflated balloons.
 

There are no cancellations within 24 hours of a scheduled appointment.
 

You may cancel your inflated balloon order up to 24 hours before your selected date and appointment time.
 

You can select from a broad assortment of bouquets and single-foil balloons and mix and match to create your custom experience.  If you can’t find what you're looking for, visit your nearest store to speak to one of our balloon experts.
 

Yes, select the option to pick up all items in your order together during the online checkout.
 

Balloons are at their best the same day as they're inflated.
 

The average vehicle holds about 24 inflated balloons and they're best stored in the back seat.  For safety reasons, it is recommended to transport helium-filled balloons in the reusable balloon bag.
 

Balloons look their best at room temperature. Keep them warm on cool days and cool on warm days.
 

Inhalation of helium can be harmful. Never breathe in helium. Uninflated or broken balloons can create a choking hazard. Keep an eye on your little ones. After your party properly dispose of uninflated balloons. Do not release balloons into the air. Help keep balloons out of our waterways and powerlines.
 

Some stores may briefly pause appointment booking to help manage unusually high levels of demand. Feel free to check back again later, or switch to another store currently accepting balloon orders with appointments.  
 

Yes, you can place a balloon order with appointment and assign someone else to pick up. 
 

By providing the recipient’s name and email address during the checkout process, they will be informed when the order is ready for pick up based on the appointment date and time. If you have not provided the recipient's email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pick Up email. If you are providing the recipient’s email address, please make sure you have their permission to provide it to us. 

No. You do not need to have an account to place a balloon order with appointment, though it does provide additional benefits such as being able to self modify certain details of your order including your appointment date & time (certain restrictions apply). Note: Balloon appointments can be modified up until 24 hours before your appointment time.
 

This service is currently available at select locations. 

You will be able to cancel the reusable bags by following the below steps:

If you have a Triangle ID account, follow these steps after signing in:
1) Select Account from the top menu and go to Order History
2) Select Remove to delete the reusable bags item from your order.

If you do not have an account, you are still able to cancel the reusable bags within your order by following these steps:
1) Enter the email address used to place the order and your order number here or open your order confirmation email.
2) Click on Check order status or the order status link in your order confirmation email.
3) Look for the reusable bags and select Cancel Product to remove them from your order.

If you still require assistance, please contact Customer Support at 1-866-746-7287.

If you cancel any items for which we have not issued a Ready for Pick Up email, the pre-authorization held on your card will be removed. After a Ready for Pick Up email has been issued, charges to your credit card will be reversed within 24-48 hours.
 

There are multiple ways to check on the status of an order. Here’s how:

1. If you have a Triangle ID account, sign into your account, select Account from the top menu and navigate to Order History. From here you can view the status on all your recent orders.

2. Orders can also be checked by clicking the order status link in your order confirmation email

3. If you don’t have an account or checked out as Guest, you can check on your order’s status bu entering the email address used to place the order and the order number received at time of order confirmation here. 

4. For Same-Day Delivery orders, you will receive a tracking link by email and SMS notifications once the delivery person has picked-up your order.
 

Orders typically ship within 1-2 business days. you will see an estimated delivery date if the product is available at the store. For online only and DC only products, you will see an estimated ship date. You will receive an email with a tracking number once your order has shipped.
 

If there are several items, multiple shipments may be necessary, and you will receive multiple confirmation emails.

We will send you your Ready for Pick Up email as soon as your order is ready. Please wait for your Ready for Pick Up email before proceeding to the store to pick up your order, as you will be unable to collect your order without the email.

Yes. If you have a Triangle account, you can change your desired Pick Up Method by viewing your Order Details and clicking on the “Edit” button in the “Free Pick Up At Store Information” box. If you don’t have an account, you can call Customer Service at 1-866-764-3484 and request assistance with changing the Pick Up Method on your behalf. Please note: this change can no longer be made once the order begins being processed, so act quickly! 

Alternatively, customers can pick up their Pick Up at Store orders via Curbside Pick Up by driving to the store's designated Curbside Pick Up area and following instructions on the signage. Additionally, orders placed as Curbside Pick Up can be picked up in-store using the QR code found in the Ready for Pick Up email. Look for designated signs to the pick up area once in the store.  

Yes! Orders that have not yet been processed, or are still active, may have some details available for editing. You are able cancel individual items, your entire order, or make changes to the following order details: 

• Customer email address
• Customer phone number
• Delivery address
• Pick Up Method (Pick Up at Store/Curbside Pick Up)
• Pick Up Recipient and Contact Email

If you have a Triangle account: You can change the above information by viewing your Order Details. A message will be visible if there are details in your order eligible for editing, and the information that can be edited will have an “Edit” button next to it.If you don’t have a Triangle account: You can call Customer Service at 1-866-764-3484 and request assistance with changing the above details on your behalf.

Important note: Fewer details will be available for editing as the order is processed, so not to disrupt speedy completion of your order. The earlier after you place your order, the more details will be available for editing. Customers are not able to edit the contents of their order, beyond cancelling a product/order.
 

Yes! If you have a Triangle account, you can change your delivery address by viewing your Order Details and clicking on the “Edit” button in the “Shipping and Billing Information” box. If you don’t have an account, you can call Customer Service at  1-866-764-3484 and request assistance with changing the delivery address on your behalf. Please note: this change can no longer be made once the order is processed, so act quickly! 

Alternatively, after your order ships, you can contact the carrier directly to update the address or redirect the package to a pickup facility. 
 

Once an order is placed, you can cancel a product or your entire order. Here’s how:

If you have a Triangle ID account, follow these steps after signing in:

    1) Select Account from the top menu and go to Order History
    2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order.

If you do not have an account, you are still able to cancel items within your order by following these steps:

    1) Enter the email address used to place the order and your order number here.
    2) Click on Check order status.
    3) Select Cancel to cancel individual items from your order or the entire order.

If you still require assistance, please contact Customer Support at 1-866-764-3484 to cancel the order.

If your order has already been shipped, we are unfortunately not able to cancel your order.

If you cancel any items for which we have not issued a Ready for Pick Up email, the pre-authorization held on your card will be removed. After a Ready for Pick Up email has been issued, charges to your credit card will be reversed within 24-48 hours

We accept Masterpass, Visa, Visa Debit, Mastercard, Mastercard Debit and American Express. At this time, we are unable to accept other credit/debit cards, gift cards or store credit for online purchases.

All online transactions require you to pay online at the time of purchase, and you cannot pay for the order when picking it up instead. We can only accept one card per transaction.