Products

Product Availability & Store Inventory
Product Warranties
Product Recalls
Sizing Guidelines
Balloons

PRODUCT AVAILABILITY & STORE INVENTORY

To check on the availability of a product at a store near you, please fill out the “Please select a pickup location to check inventory” section found on all product detail pages. This will identify all stores in your search area. Select your preferred store from the ones identified and click the “Select Store” button. Once this selection is made, store availability will appear on all product detail pages.

The store had at least one item available at the time we received their inventory information.

The store did not have this item at the time their inventory information was transferred to us, but may have added new stock since. We suggest you call the store to confirm availability.

We have no accurate information about this store's stock position. Please call the store for more information.

At any time, you may change your current store inventory search by clicking on the “Check Other Stores” link on the inventory section found on all product detail pages. Simply enter a new address, city or postal code, click on the “Find Stores” button on the left side and a new set of stores will be listed below, based on your new criteria.

No. Once you've selected which store you want to check, you can close the window and navigate to another product. The store availability for each product you view will be shown automatically. Should you want other stores, simply click on the “Check Other Stores” link and enter another province, city or postal code.

If you checked inventory in a larger urban centre, the list of stores may be presented in alphabetical order on more than one page. Click on the page numbers at the bottom of the list, or on the "previous/next" arrows to see more stores. If you do not see page numbers in the results, we suggest you go back to the list of cities and find yours under another label, e.g., instead of "Richmond", you could look under "Vancouver Region" or "Vancouver". Alternatively, you can always enter the postal code of your home/office/cottage, etc.

Yes. We encourage you to call ahead to confirm the price and availability of the product you're interested in.

Once in a while, distribution problems may occur and a number of stores in a region may be out of stock on a particular item. It is best to call your local store to check the earliest availability date.

No. Although great care is taken in keeping the information on this website current, changes may occur without notice. We receive inventory information from our stores across Canada typically once a day and inventory changes during the day are not reflected in the information provided.

PRODUCT WARRANTIES

We stand behind the products we sell. Details on warranties can be found on all product detail pages. If you need to make a claim on the manufacturer's warranty, please contact the manufacturer or your local Party City store. If a product is defective, the manufacturer's warranty applies.

PRODUCT RECALLS

For a complete, up-to-date list of consumer goods carried by Party City that have been recalled, please use this link.

SIZING GUIDLINES

Height - Stand straight and tall, in stocking feet, against the wall. Place a stiff paper on top of your head, parallel to the floor and mark the wall. Then measure from mark to floor.

Chest/Bust - Stand normally, arms at sides. Measure over the fullest part of your chest/bust. Keep the tape snug, but not tight. For men, this may be under the arms at the widest area.

Inseam - Stand in stocking feet with legs slightly apart. Measure from the crotch, along the leg and down to the floor.

Head - Measure the circumference of the head with a tape measure, one inch (2.54 cm) above the eyebrows.

Measure your foot following the guidelines provided:

Measure your foot near the end of the day. This will compensate for the normal swelling that your feet experience each and every day.

Put on the type of sock that you will normally be wearing for the footwear that you are about to select. As an example, if you wear a heavier sock with ice skates, then wear these when measuring your foot.

Measure both feet and select the size that is the larger. As you may be aware, many people have one foot that is slightly larger than the other.

While seated place your foot flat on a piece of paper.

Using a pen or pencil, and holding it as straight upright as possible, place marks on the paper at the tip of your big toe and at your heel.

Using a ruler measure the distance between these two points in either inches or centimeters.

Refer to the following North American and European footwear-sizing chart. Remember to repeat this exercise for your other foot and use the larger measurement when selecting your footwear.

Here's our footwear size chart.

BALLOONS

No, you cannot. Party City Canada inflates balloons purchased solely at Party City.

Contact Us

Complete this email form >

Customer Support:

1-866-764-3484

Options MasterCard:

1-800-459-6415

Triangle Rewards:

1-800-226-8473

PO Box 2000, Station Main

Welland, ON L3B 5S3

PARTY CITY® and the CANADIAN TIRE Triangle Design are registered trade-marks of Canadian Tire Corporation, Limited.

*Same Day Delivery Available **Online prices and sale effective dates may differ from those in-store and may vary by region. Dealers may sell for less.

*Free at the majority of stores. Some stores may require a minimum order value (before taxes). Orders that do not meet the minimum order value will be subject to a fee. Orders ready typically within 24 hours. Wait for Ready for Pick Up email before proceeding to store. **$9.99 + tax delivery fee. Select your store and enter postal code on the product page while shopping to determine if same day delivery is available. Products must meet certain cube/weight dimensions and distance from store must be less than 10km. For full terms/conditions, visit https://www.canadiantire.ca/en/customer-service/online-ordering.html

* Financing available is “Equal payments, no interest” for 24 months (unless otherwise stated) and is only available on request, on approved credit and on purchases of $150 (unless otherwise stated) or more (Gift Cards excluded) made with your Triangle® Credit Cards at Canadian Tire, Sport Chek, Mark’s, L’Équipeur, Atmosphere, Pro Hockey Life, Party City, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey and participating Sports Experts stores. Interest does not accrue during the period of the plan. However, if we do not receive the full minimum due on a statement within 59 days of the date of that statement, or any event of default (other than a payment default) occurs under your Cardmember Agreement, all special payment plans on your account will terminate and (i) you will then be charged interest on the balances outstanding on such plans at the applicable regular annual rate from the day after the date of your next statement, and (ii) the balances outstanding will form part of the balance due on that statement. There is no administration fee charged for entering into a special payments plan. Each month during an equal payments plan you are required to pay in full by the due date that month’s equal payments plan instalment. Any unpaid portion not received by the due date will no longer form part of the equal payments plan and interest will accrue on that amount from the day after the date of your next statement at the applicable regular annual rate. Offer subject to change without notice.
Additional information for residents of Quebec only: The regular annual rate for persons applying for the Triangle Mastercard and the Triangle World Elite Mastercard is 21.99% for cash transactions and related fees and 21.99% for all other charges. Some applicants may receive a higher or lower regular annual rate depending on a credit evaluation. The minimum payment is the sum of (a) the greater of: (i) interest and fees shown on your statement + $10; or (ii) 5% of the New Balance, excluding amounts on special payment plans, (b) any balance over your credit limit, (c) any amounts past due not included in (b) above, and (d) the amount of any equal payments plan instalments then due. Balances under $10 are due in full. For accounts opened prior to June 13, 2019 the rate of 5% will start at 2% and increase by 0.5% each August 1st until it reaches 5%. For residents of Quebec, the period between the statement date and the due date for payment is 26 days. The billing period covered by each statement can be from 28-33 days. The Triangle Mastercard and the Triangle World Elite Mastercard do not have an annual fee. Examples of borrowing costs (rounded to the nearest cent) assuming that all charges are purchases bearing interest at the regular annual rate of 21.99%, a 30 day month, no charges made on special payment plans and no other fees, additional payments or other changes are:

If your average balance is:	Total monthly credit charges will be:
$100	$1.81
$500	$9.04
$1000	$18.07
$2000	$36.15