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Customer Support

If you’ve got questions about Party City.ca, we're here to help!

 

Important information regarding Canada Post

During the Canada Post labour disruption, we will continue to deliver orders through alternative carriers and most delivery orders will not be affected. 

A small portion of orders destined for P.O. boxes and fly-in communities may require pick-up from the Purolator location closest to the delivery address. A smaller portion of orders destined for very remote P.O. boxes may not be deliverable at all.

For the best delivery experience during the Canada Post labour disruption, we recommend that you avoid using remote P.O. box addresses if possible or visit one of our locations for in-store shopping and convenient pick-up of online orders.

Rest assured that we are committed to providing you with the products you need to Make Life in Canada Better this season.

Online Ordering

Learn how to create and easily get your order with our online ordering options here.

Returns & Exchanges

Learn How and Where you can Return & Exchange goods

Order Status

Quickly check on the progress of your order - no sign-in required!

Policies

Returns and Exchanges, Privacy Policy, and Terms and Conditions

Products

Product Availability, Store Inventory, Warranties & Recalls, and more!

Triangle Support

Triangle Rewards programs including Canadian Tire Money, Mastercard and more

Contact Us

If you still need further assistance, please get in touch!


Most Frequently Asked Questions

Warranties vary based on the type of product. Please view individual product detail pages for warranty information.

Yes, items can be returned to any Party City store in Canada within 90 days of purchase with an original receipt and issued Canadian Tire Money®. Items must be unopened and in their original packaging. Use our Store Locator to find the store nearest you. See Returns Policy for complete details, including exclusions and exceptions.

If you have forgotten your password, simply click on the Forgot Your Password link, fill in the required fields and choose the SEND PASSWORD button. A new password will be sent to the email address that you provided when you created the account. If you are unable to remember your username or email address, please call Customer Service toll-free at  1-866-764-3484 for assistance.

Fill out the “Please select a pickup location to check inventory” section found on all product detail pages. This will identify all stores in your search area. Select your preferred store from the ones identified and click the “Select Store” button. Once this selection is made, store availability will appear on all product detail pages.

The Standard Delivery shipping and handling fee is based on an item’s size, total order weight, delivery type, and the delivery location and delivery distance. You can view the estimated shipping charges on the item's product detail by entering your postal code. The estimator will calculate an estimated shipping and handling fee for the item currently displayed. Final shipping fees, which are based on the full contents of your order, are displayed during the checkout process. 
 

Same-Day Delivery costs $9.99 per order.  The delivery cost will be reflected in your order total once you select Same-Day Delivery in your shopping cart.

Please note: items cannot be delivered to all P.O.Boxes at this time. Please enter your postal code into the Estimated Shipping Fee section of the website to confirm if your address is eligible for Ship to Home. 

Your order will be held at your selected store location for a minimum of 3 days, up to a maximum of 15 days. Hold times vary by store. The number of days your order will be held is indicated on your Ready for Pick Up email. Should your items not be picked up within this time period, they will be cancelled and no longer available for pick up, at which point the charges to your method(s) of payment will be reversed.


When a Same-Day Delivery attempt is unsuccessful, the order is returned to the store and help for pick up for 3 days.

If you cannot pick up your order by the expected pick up date, please call the store directly to arrange for an extended pick up date.